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<?php
include_once "Controller.php";
include_once __DIR__ . "/../models/TicketModel.php";
class TicketController extends Controller {
protected $id;
protected $model;
protected $client_id;
public function __construct($ui, $_L, $config, $_pd, $client_id = null) {
parent::__construct($ui, $_L, $config, $_pd, $client_id);
$this->ui->assign('_title', $this->_L['module_helpdesk ticket'] . ' - ' . $this->config['CompanyName']);
$this->ui->assign('_st', $_L['module_helpdesk']);
$this->model = new TicketModel();
$this->id = $this->routes[3];
$this->client_id = $client_id;
}
public function listAll() {
$filter = array();
$filter['items_per_page'] = 10;
if ($_SERVER['REQUEST_METHOD'] == 'POST') {
$_SESSION['filter_helpdesk_responsible_id'] = isset($_POST['responsible_id']) ? $_POST['responsible_id'] : '';
$_SESSION['filter_helpdesk_status'] = _post('status');
$_SESSION['filter_helpdesk_client_id'] = isset($_POST['client_id']) ? $_POST['client_id'] : '';
$_SESSION['filter_helpdesk_search'] = _post('search');
$_SESSION['filter_helpdesk_period'] = _post('period');
if ($_SESSION['filter_helpdesk_period'] == 'interval') {
$_SESSION['filter_helpdesk_period_ini'] = _postDate('period_ini');
$_SESSION['filter_helpdesk_period_end'] = _postDate('period_end');
} else {
$_SESSION['filter_helpdesk_period_ini'] = '';
$_SESSION['filter_helpdesk_period_end'] = '';
}
$filter['items_per_page'] = filter_var(_post('items_per_page'), FILTER_SANITIZE_STRING);
} else {
if ($i = array_search('items_per_page', $this->routes))
$filter['items_per_page'] = filter_var($this->routes[$i + 1], FILTER_SANITIZE_STRING);
}
if (isset($_SESSION['filter_helpdesk_responsible_id'])) {
$filter['responsible_id'] = $_SESSION['filter_helpdesk_responsible_id'];
} else {
$filter['responsible_id'] = '';
}
if (isset($_SESSION['filter_helpdesk_client_id'])) {
$filter['client_id'] = $_SESSION['filter_helpdesk_client_id'];
} else {
$filter['client_id'] = '';
}
if (isset($_SESSION['filter_helpdesk_search'])) {
$filter['search'] = $_SESSION['filter_helpdesk_search'];
} else {
$filter['search'] = '';
}
if (isset($_SESSION['filter_helpdesk_status'])) {
$filter['status'] = $_SESSION['filter_helpdesk_status'];
} else {
$filter['status'] = '';
}
if (isset($_SESSION['filter_helpdesk_period'])) {
$filter['period'] = $_SESSION['filter_helpdesk_period'];
} else {
$filter['period'] = '';
}
if (isset($_SESSION['filter_helpdesk_period_ini'])) {
$filter['period_ini'] = $_SESSION['filter_helpdesk_period_ini'];
} else {
$filter['period_ini'] = '';
}
if (isset($_SESSION['filter_helpdesk_period_end'])) {
$filter['period_end'] = $_SESSION['filter_helpdesk_period_end'];
} else {
$filter['period_end'] = '';
}
$sql = 'Select t.*,'
. 'ca.account as client_account, '
. '(select group_concat(s.description ) from sys_items s JOIN module_helpdesk_tickets_products sub_p ON ( sub_p.product_id=s.id) where sub_p.module_helpdesk_tickets_id=t.id) as desc_product, '
. 'cat.title as desc_category ';
$from = ' from module_helpdesk_tickets t'
. ' LEFT JOIN module_helpdesk_tickets_cat cat ON(t.module_helpdesk_tickets_cat_id=cat.id)'
. ' LEFT JOIN crm_accounts ca ON(t.client_id=ca.id)'
. " WHERE (t.deleted_at IS NULL OR t.deleted_at =0) ";
$where = "";
// Filtro por períodos
if (isset($filter['period']) && $filter['period'] != '') {
if ($filter['period'] == 'all')
// $where .= " AND t.created_at IS NOT NULL";
if ($filter['period'] == 'day')
$where .= " AND t.created_at = '" . date('Y-m-d') . "'";
if ($filter['period'] == 'week')
$where .= " AND WEEK( t.created_at) = WEEK('" . date('Y-m-d') . "')";
if ($filter['period'] == 'month')
$where .= " AND MONTH( t.created_at) = MONTH('" . date('Y-m-d') . "')";
if ($filter['period'] == 'interval') {
if ($filter['period_ini'] != '') {
$where .= " AND DATE(t.created_at) >= '" . $filter['period_ini'] . "'";
}
if ($filter['period_end'] != '') {
$where .= " AND DATE(t.created_at) <= '" . $filter['period_end'] . "'";
}
}
}
if (isset($filter['client_id']) && $filter['client_id'] != '') {
//$where .= " AND l.client_id IN (" . implode(',', $filter['client_id']) . ")";
// $options = "";
// foreach ($filter['client_id'] as $c) {
// $c = ORM::for_table('crm_accounts')->find_one($c);
// if (count($c) > 0) {
// $options .= '<option value="' . $c->id . '" selected >' . $c->account . '</option>';
// }
// }
$where .= " AND t.client_id IN (" . $filter['client_id'] . ")";
// $options = "";
// foreach ($filter['client_id'] as $c) {
$c = ORM::for_table('crm_accounts')->find_one($filter['client_id']);
// if (count($c) > 0) {
$options = '<option value="' . $c->id . '" selected >' . $c->account . '</option>';
// }
// }
$this->ui->assign('account', $options);
} else {
$this->ui->assign('account', false);
}
// verifido se é um cliente que está acessando
// if($this->client_id > 0)
// {
// $where.=" AND l.client_id ='" . $this->client_id . "'";
// }
if (isset($filter['responsible_id']) && $filter['responsible_id'] != '') {
$where .= " AND t.responsible_id=" . intval($filter['responsible_id']);
$this->ui->assign('responsible', ORM::for_table('crm_accounts')->find_one(intval($filter['responsible_id'])));
} else {
$this->ui->assign('responsible', false);
}
if (isset($filter['status']) && $filter['status'] != '' && $filter['status'] != 'all') {
$where .= " AND t.status='" . ($filter['status'] . "'");
}
if (isset($filter['search']) && $filter['search'] != '') {
$where .= " AND (ca.account LIKE '%" . $filter['search'] . "%'
OR t.id LIKE '%" . $filter['search'] . "%'
)";
}
if ($filter['items_per_page'] != 'all')
$filter['items_per_page'] = ($filter['items_per_page'] > 0) ? $filter['items_per_page'] : 10;
$sql .= $from . $where . ' order by t.created_at DESC ';
$page = isset($this->routes['3']) ? $this->routes['3'] : 1;
$paginator = new ModulePaginator('module_fish_movement', $sql, $filter);
$records = $paginator->setItemsPerPage($filter['items_per_page'])
->setCurrentPageNumber($page)
->run();
$css_arr = array(
's2/css/select2.min',
'dp/dist/datepicker.min',
'/../../../application/plugins/module_fish/assets/css/default');
$js_arr = array(
's2/js/select2.min',
'dp/dist/datepicker.min',
'/../../../application/plugins/module_helpdesk/assets/js/ticket-list'
);
$assets_css = Asset::css($css_arr);
$assets_js = Asset::js($js_arr);
$this->ui->assign('xheader', $assets_css);
$this->ui->assign('xfooter', $assets_js);
$this->ui->assign('showFilters', true);
// $tickets = $this->model->all('id');
$tickets = ORM::for_table('module_helpdesk_tickets')->raw_query("Select count(*) as total " . $from . $where)->find_array();
$ticketsOpen = ORM::for_table('module_helpdesk_tickets')->raw_query("Select count(*) as total " . $from . $where . " AND t.status='Open'")->find_array();
$ticketsAtendence = ORM::for_table('module_helpdesk_tickets')->raw_query("Select count(*) as total " . $from . $where . " AND t.status='Atendence'")->find_array();
$bottomBar = array(
array('type' => 'int', 'info' => $this->_L['module_helpdesk Ticket_Qty'], 'value' => ($tickets[0]['total'])),
array('type' => 'int', 'info' => $this->_L['module_helpdesk Ticket_Qty_open'], 'value' => ($ticketsOpen[0]['total'])),
array('type' => 'int', 'info' => $this->_L['module_helpdesk Ticket_Qty_atendence'], 'value' => ($ticketsAtendence[0]['total']))
);
$this->ui->assign('bottomBar', $bottomBar);
$this->ui->assign('formatDateHour', $this->config['df'] . " H:i:s");
$this->ui->assign('filter', $filter);
$this->ui->assign('records', $records);
$this->ui->assign('paginator', $paginator);
$this->ui->assign('_st', $this->_L['module_helpdesk list ticket']);
$this->ui->assign('_include', 'ticket/list');
$this->ui->display('wrapper.tpl');
}
public function add() {
//
$js_arr = array(
'/../../../application/plugins/module_helpdesk/assets/js/ticket-form',
'redactor/redactor.min', 's2/js/select2.min', 's2/js/i18n/' . lan(), 'dropzone/dropzone'
);
$css_arr = array('s2/css/select2.min', 'redactor/redactor', 'dropzone/dropzone'
);
$this->ui->assign('attachs', '');
$user = User::_info();
$attach = ORM::for_table('module_helpdesk_tickets_attach')->where('user_id', $user->id)->where_null('module_helpdesk_tickets_id')->find_many();
$att = "";
$attachs = "";
if (count($attach) > 0) {
foreach ($attach as $i) {
//temporario 100 o tamanho
$att .= ' {id:"' . $i->id . '", name: "' . $i->name . '", size: 100,url:"' . APP_URL . '/application/plugins/module_helpdesk/uploads/tickets/' . $i->src . '" },';
$attachs .= "," . $i->id;
}
} else {
$att = "";
}
$this->ui->assign('attachs', substr($attachs, 1));
$attachNote = ORM::for_table('module_helpdesk_tickets_type_attachment')->where('user_id', $user->id)->where_null('module_helpdesk_tickets_id')->find_many();
$attNote = "";
$attachsNote = "";
if (count($attachNote) > 0) {
foreach ($attachNote as $i) {
//temporario 100 o tamanho
$attNote .= ' {id:"' . $i->id . '", name: "' . $i->name . '", size: 100,url:"' . APP_URL . '/application/plugins/module_helpdesk/uploads/tickets/type_atendence/' . $i->src . '" },';
$attachsNote .= "," . $i->id;
}
} else {
$attNote = "";
}
$this->ui->assign('attachsNotes', substr($attachsNote, 1));
$assets_css = Asset::css($css_arr);
$assets_js = Asset::js($js_arr);
$this->ui->assign('xheader', $assets_css);
$this->ui->assign('xfooter', $assets_js);
$this->ui->assign('jsvar', '
_L[\'are_you_sure\'] = \'' . $this->_L['are_you_sure'] . '\';
_L[\'Save\'] = \'' . $this->_L['Save'] . '\';
_L[\'OK\'] = \'' . $this->_L['OK'] . '\';
_L[\'Remove\'] = \'' . $this->_L['Remove'] . '\';
_L[\'Cancel\'] = \'' . $this->_L['Cancel'] . '\';
_L[\'Select\'] = \'' . $this->_L['Select'] . '\';
_L[\'View\'] = \'' . $this->_L['View'] . '\';
_L[\'module_helpdesk Delete Attach?\'] = \'' . $this->_L['module_helpdesk Delete Attach?'] . '\';
var existingFiles = [' . $att . '
];
var existingFilesNote = [' . $attNote . '
];');
$this->ui->assign('typeForm', 'window');
$this->ui->assign('ticket', (object) array("title" => "",
'id' => "",
'default' => "0",
'description' => "",
'status' => "Open",
'product_cat_id' => '',
'product_id' => '',
'client_id' => '',
'treatment_type_local' => '',
));
$this->ui->assign('_st', $this->_L['module_helpdesk ticket']);
$this->ui->assign('_include', 'ticket/' . __FUNCTION__);
$this->ui->display('wrapper.tpl');
}
/**
* Insert add to type diary
*/
public function post() {
try {
$data = $_POST;
$msg = '';
if (empty(_post('client_id'))) {
$msg .= $this->_L['Customer'] . $this->_L['is required'];
}
if (empty(_post('status'))) {
$msg .= $this->_L['Status'] . $this->_L['is required'];
}
if (empty(_post('module_helpdesk_tickets_priority_id'))) {
$msg .= $this->_L['module_helpdesk priority'] . $this->_L['is required'];
}
if (empty(_post('module_helpdesk_tickets_cat_id'))) {
$msg .= $this->_L['module_helpdesk ticket category'] . $this->_L['is required'];
}
if (empty(_post('module_helpdesk_tickets_treatment_type_id'))) {
$msg .= $this->_L['module_helpdesk type'] . $this->_L['is required'];
}
if (empty(_post('product_cat_id'))) {
$msg .= $this->_L['Category'] . $this->_L['is required'];
}
if (!isset($_POST['product_id'])) {
$msg .= $this->_L['module_helpdesk product'] . $this->_L['is required'];
}
if (empty(_post('description'))) {
$msg .= $this->_L['module_helpdesk description'] . $this->_L['is required'];
}
if (empty($msg)) {
if (isset($data['id']) && $data['id'] > 0) {
$ticket = $this->model->getOne($data['id']);
$ticket = $this->model->updateTicket($data, $ticket);
_notify($this->_L['module_helpdesk ticket'] . " " . $this->_L['Edited Successfull'], 's');
} else {
$ticket = $this->model->createTicket($data);
_notify($this->_L['module_helpdesk ticket'] . " " . $this->_L['Add Successfull'], 's');
}
echo json_encode(array('status' => 'OK', 'msg' => '', 'id' => $ticket->id));
} else {
echo json_encode(array('status' => 'ERRO', 'msg' => $msg, 'id' => ''));
}
} catch (Exception $ex) {
echo json_encode(array('status' => 'ERRO', 'msg' => $ex->getMessage(), 'id' => ''));
exit();
}
}
/**
* Show form to edit type exam
*/
public function edit() {
$this->id = $this->routes[3];
if (empty($this->routes[3]) || !is_numeric($this->routes[3])) {
die($this->_L['Id_Required']);
}
$ticket = $this->model->getOne($this->routes[3]);
if (!$ticket) {
die($this->_L['Not_Found']);
}
if ($ticket->deleted_at != null) {
die($this->_L['Not_Found']);
}
$js_arr = array(
'/../../../application/plugins/module_helpdesk/assets/js/ticket-form',
'redactor/redactor.min', 's2/js/select2.min', 's2/js/i18n/' . lan(), 'dropzone/dropzone'
);
$css_arr = array('s2/css/select2.min', 'redactor/redactor', 'dropzone/dropzone'
);
$this->ui->assign('attachs', '');
$attach = ORM::for_table('module_helpdesk_tickets_attach')->where('module_helpdesk_tickets_id', $ticket->id)->find_many();
$att = "";
$attachs = "";
if (count($attach) > 0) {
foreach ($attach as $i) {
//temporario 100 o tamanho
$att .= ' {id:"' . $i->id . '", name: "' . $i->name . '", size: 100,url:"' . APP_URL . '/application/plugins/module_helpdesk/uploads/tickets/' . $i->src . '" },';
$attachs .= "," . $i->id;
}
} else {
$att = "";
}
$this->ui->assign('attachs', substr($attachs, 1));
$attachNote = ORM::for_table('module_helpdesk_tickets_type_attachment')->where('module_helpdesk_tickets_id', $ticket->id)->find_many();
$attNote = "";
$attachsNote = "";
if (count($attachNote) > 0) {
foreach ($attachNote as $i) {
//temporario 100 o tamanho
$attNote .= ' {id:"' . $i->id . '", name: "' . $i->name . '", size: 100,url:"' . APP_URL . '/application/plugins/module_helpdesk/uploads/tickets/type_atendence/' . $i->src . '" },';
$attachsNote .= "," . $i->id;
}
} else {
$attNote = "";
}
$this->ui->assign('attachsNotes', substr($attachsNote, 1));
$assets_css = Asset::css($css_arr);
$assets_js = Asset::js($js_arr);
$this->ui->assign('xheader', $assets_css);
$this->ui->assign('xfooter', $assets_js);
$this->ui->assign('jsvar', '
_L[\'are_you_sure\'] = \'' . $this->_L['are_you_sure'] . '\';
_L[\'Save\'] = \'' . $this->_L['Save'] . '\';
_L[\'OK\'] = \'' . $this->_L['OK'] . '\';
_L[\'Remove\'] = \'' . $this->_L['Remove'] . '\';
_L[\'Cancel\'] = \'' . $this->_L['Cancel'] . '\';
_L[\'Select\'] = \'' . $this->_L['Select'] . '\';
_L[\'View\'] = \'' . $this->_L['View'] . '\';
_L[\'module_helpdesk Delete Attach?\'] = \'' . $this->_L['module_helpdesk Delete Attach?'] . '\';
var existingFiles = [' . $att . '
];
var existingFilesNote = [' . $attNote . '
];');
$client = ORM::for_table('crm_accounts')->find_one($ticket->client_id);
$this->ui->assign('client', $client);
$requester = ORM::for_table('crm_accounts')->find_one($ticket->responsible_id);
$this->ui->assign('responsible', $requester);
$requester = ORM::for_table('module_helpdesk_tickets_priority')->find_one($ticket->module_helpdesk_tickets_priority_id);
$this->ui->assign('priority_ticket', $requester);
$requester = ORM::for_table('module_helpdesk_tickets_cat')->find_one($ticket->module_helpdesk_tickets_cat_id);
$this->ui->assign('cat_ticket', $requester);
$requester = ORM::for_table('module_helpdesk_tickets_treatment_type')->find_one($ticket->module_helpdesk_tickets_treatment_type_id);
$this->ui->assign('type_ticket', $requester);
$prods = $this->model->getProducts($ticket);
$this->ui->assign('products', $prods);
if (count($prods) > 0) {
$ticket->product_cat_id = $prods[0]->product_cat_id;
}
$this->ui->assign('ticket', $ticket);
$this->ui->assign('typeForm', 'window');
$this->ui->assign('_st', $this->_L['module_helpdesk ticket']);
$this->ui->assign('_include', 'ticket/add');
$this->ui->display('wrapper.tpl');
}
public function view() {
$this->id = $this->routes[3];
if (empty($this->routes[3]) || !is_numeric($this->routes[3])) {
die($this->_L['Id_Required']);
}
$ticket = $this->model->getOne($this->routes[3]);
if (!$ticket) {
die($this->_L['Not_Found']);
}
if ($ticket->deleted_at != null) {
die($this->_L['Not_Found']);
}
$attach = ORM::for_table('module_helpdesk_tickets_attach')->where('module_helpdesk_tickets_id', $ticket->id)->find_many();
if (count($attach) > 0) {
$this->ui->assign('attachs', $attach);
} else {
$this->ui->assign('attachs', "");
}
$client = ORM::for_table('crm_accounts')->find_one($ticket->client_id);
$this->ui->assign('client', $client);
$requester = ORM::for_table('crm_accounts')->find_one($ticket->responsible_id);
$this->ui->assign('responsible', $requester);
$requester = ORM::for_table('sys_users')->find_one($ticket->requester_id);
$this->ui->assign('register', $requester);
$requester = ORM::for_table('module_helpdesk_tickets_priority')->find_one($ticket->module_helpdesk_tickets_priority_id);
$this->ui->assign('priority_ticket', $requester);
$requester = ORM::for_table('module_helpdesk_tickets_cat')->find_one($ticket->module_helpdesk_tickets_cat_id);
$this->ui->assign('cat_ticket', $requester);
$requester = ORM::for_table('module_helpdesk_tickets_treatment_type')->find_one($ticket->module_helpdesk_tickets_treatment_type_id);
$this->ui->assign('type_ticket', $requester);
$prods = $this->model->getProducts($ticket);
$this->ui->assign('products', $prods);
if (count($prods) > 0) {
$requester = ORM::for_table('sys_items_category')->find_one($prods[0]->product_cat_id);
$this->ui->assign('category', $requester);
} else {
$this->ui->assign('category', '');
}
$this->ui->assign('ticket', $ticket);
$this->ui->assign('typeForm', 'window');
$this->ui->assign('_st', $this->_L['module_helpdesk view ticket']);
$this->ui->assign('_include', 'ticket/view');
$this->ui->display('wrapper.tpl');
}
public function delete() {
$type = $this->model->getOne(_post('id'));
$this->model->deleteTicket($type);
r2(U . 'module_helpdesk/ticket/listall', 's', $this->_L['delete_successful']);
}
public function add_attach() {
$uploader = new Uploader();
$uploader->setDir('application/plugins/module_helpdesk/uploads/tickets/');
$uploader->sameName(false);
$uploader->setExtensions(array('jpg', 'jpeg', 'png', 'gif', 'pdf'));
$uploader->setMaxSize(5);
if ($uploader->uploadFile('file')) {
$uploaded = $uploader->getUploadName();
$file = $uploaded;
$msg = "Envio concluído";
$success = 'Yes';
$d = ORM::for_table('module_helpdesk_tickets_attach')->create();
$d->src = $uploaded;
$d->name = $uploader->getOldName();
if (isset($this->routes['3']) && $this->routes['3'] > 0) {
$d->module_helpdesk_tickets_id = $this->routes['3'];
} else {
//grava a imagem como pertencente ao usuário, antes dele salvar o novo produto
$user = User::_info();
$d->user_id = $user->id;
}
$d->save();
$id = $d->id;
} else {//upload failed
$file = '';
$msg = $uploader->getMessage();
$success = 'No';
$id = '';
}
$a = array(
'success' => $success,
'msg' => $msg,
'file' => $file,
'id' => $id,
'url' => APP_URL . '/application/plugins/module_helpdesk/uploads/tickets/' . $file
);
header('Content-Type: application/json');
echo json_encode($a);
}
public function delete_attach() {
$id = _post('id');
$d = ORM::for_table('module_helpdesk_tickets_attach')->find_one($id);
if ($d) {
$d->delete();
unlink('application/plugins/module_helpdesk/uploads/tickets/' . $d->src);
$msg = $this->_L['Deleted Successfully'];
$status = 'Yes';
} else {
$msg = $this->_L['Not found'];
$status = "ERROR";
}
$data = array(
'status' => $status,
'msg' => $msg,
);
header('Content-Type: application/json');
echo json_encode($data);
}
public function add_attach_type_atendence() {
$uploader = new Uploader();
$uploader->setDir('application/plugins/module_helpdesk/uploads/tickets/type_atendence/');
$uploader->sameName(false);
$uploader->setExtensions(array('jpg', 'jpeg', 'png', 'gif', 'pdf'));
$uploader->setMaxSize(5);
if ($uploader->uploadFile('file')) {
$uploaded = $uploader->getUploadName();
$file = $uploaded;
$msg = "Envio concluído";
$success = 'Yes';
$d = ORM::for_table('module_helpdesk_tickets_type_attachment')->create();
$d->src = $uploaded;
$d->name = $uploader->getOldName();
if (isset($this->routes['3']) && $this->routes['3'] > 0) {
$d->module_helpdesk_tickets_id = $this->routes['3'];
} else {
//grava a imagem como pertencente ao usuário, antes dele salvar o novo produto
$user = User::_info();
$d->user_id = $user->id;
}
$d->save();
$id = $d->id;
} else {//upload failed
$file = '';
$msg = $uploader->getMessage();
$success = 'No';
$id = '';
}
$a = array(
'success' => $success,
'msg' => $msg,
'file' => $file,
'id' => $id,
'url' => APP_URL . '/application/plugins/module_helpdesk/uploads/tickets/type_atendence/' . $file
);
header('Content-Type: application/json');
echo json_encode($a);
}
public function delete_attach_type_atendence() {
$id = _post('id');
$d = ORM::for_table('module_helpdesk_tickets_type_attachment')->find_one($id);
if ($d) {
$d->delete();
unlink('application/plugins/module_helpdesk/uploads/tickets/type_atendence/' . $d->src);
$msg = $this->_L['Deleted Successfully'];
$status = 'Yes';
} else {
$msg = $this->_L['Not found'];
$status = "ERROR";
}
$data = array(
'status' => $status,
'msg' => $msg,
);
header('Content-Type: application/json');
echo json_encode($data);
}
}